Our approach to safety

Mango is an app to make new friends online all around the world. There is no direct interaction on Mango. Users can simply send friend requests.

If you are a parent and your child wants to use Mango, please read our Parent's Guide.

Millions of people from all over the world use Mango and, like in the real life, users are exposed to risks online. You will find below our approach to safety.

Safety when signing up

Users on Mango must be aged 13 and above. They must provide their real date of birth. If we identify an underage profile or if a profile is reported as under aged by the community, we terminate the related account.

13 to 17 years old are not allowed to create an account or to use Mango without the permission of their legal representative. If legal representatives need to know more about Mango, they can read our Parent's Guide or contact us at [email protected].

When creating their account, users on Mango accept the Community Guidelines that make clear that we do not want Mango put to bad uses.

Safety when setting up a profile

• To use Mango, users have to give their date of birth so we can show them profiles from their age group. Once the date of birth is set, users can’t change it. If we identify or if the community reports a user who lies about their date of birth, we terminate their account.
• Users on Mango can choose to hide their age. They can manage this setting from the app, at any time.
• The socials links of users on Mango are private. Users have to be friends on Mango to access each other socials links.
• We separate the 13 to 17 years old from the 18 years old and older, meaning that adults can’t see teenagers’ profiles and vice versa. The age filter is enabled by default and can’t be disabled or changed, meaning that users will see profiles from their age group.
• Since Mango is an app to make new friends online all over the world, there is no location feature on Mango and we do not request access to the location, meaning that they can't choose to see profiles nearby. They simply have to select their own country in a list.

Safety when posting content

What can users post on Mango?

Up to 3 photos

• We use technical tools to filter these content:
  • we perform image analysis to make sure that users on iOS post at least one photo that shows their face.
  • we perform image and text analysis to prevent users from posting inappropriate content such as explicit language, nudity or sexual content.
• If inappropriate content is not flagged by our technical tools:
  • human moderators can remove it and terminate the related account,
  • the community can report it. Reported content is reviewed by our human moderators within maximum 48 hours. They can remove this content and terminate the related account.
• If a user on Mango breaks any rules from our Community Guidelines, we terminate their account.
• We remind users of our Community Guidelines when they post content for the first time.

Safety Tools for Mango users

We provide our users with reporting and blocking features:

• Users on Mango can easily report an inappropriate content or activity by tapping on the flag button on the profile photos or on the option button on the profile screen. Reported profiles are reviewed by human moderators within maximum 48 hours.
• Users on Mango can easily block a user by tapping on the flag button on the profile photos or on the option button on the profile screen. If a user blocks another user, they will no longer see each other on the app. Users on Mango can manage their blocked users from their profile’s settings at any time.
• Users on Mango can easily block another user while chatting by tapping on the three dots next to the name of the user. If a user blocks another user, they will no longer appear in their friend list. Users on Mango can manage their blocked users from their profile’s settings at any time.

If a user needs help about any personal issues, they can easily contact us at: [email protected] directly from their profile’s settings

Parent's Guide to Mango

Mango is a popular app to make new friends on online all around the world.

Our goal is to help social apps users to make new friends in an easy, fun and safe way.

We have built this Guide as an FAQ to help parents to understand what Mango is, how teenagers use it and how to help your child stay safe on Mango.

What is Mango?

Mango is a social app free to download from the App Store and Play Store. Millions of young people from all over the world use Mango to make new friends online.

What is the minimum age on Mango?

The minimum age is 13. 13 to 17 years old are not allowed to create an account or to use Mango without the permission of their legal representative.

When setting up a profile, we ask for a date of birth that can’t be changed to separate the 13 to 17 years old from the 18 years old and above, meaning that adults can’t see teenagers’ profiles and vice versa.

How does Mango work?

Users on Mango can send the profiles they like a friend request.

When receiving a friend request, users can:

• accept the request. The two users are now friends and can access each other's socials links.
• decline. Nothing happens.

Users on Mango maintain control over the users they want to be friend with.

What about content posted on Mango?

Like with all digital media, there are risks of being exposed to inappropriate content that breaks our Community Guidelines.

Users on Mango can post up to 3 photos. This content is filtered by our technical tools, our human moderators and the community. You can find more information about our approach to safety on our Safety page.

If a user breaks any rules from our Community Guidelines, we delete their content and terminate their account.

Please note that there is no location feature meaning that users on Mango can’t choose to see profiles nearby and there is no chat feature meaning that users on Mango can’t send direct message.

Why do teenagers use Mango?

Teenagers use Mango to make new friends all around the world, share their passions with teenagers from different countries and much more.

We encourage you to talk to your child about why they use Mango and other social apps. It will help you better understand your child’s online activity and they are more likely to come to you if they need help.

How do we help our users to stay safe?

Like in the real life, users are exposed to risks online. We have developed safety tools and features to help our users to stay safe on Mango and have a friendly experience. You can find more information about our approach to safety on our Safety page.

Users on Mango can easily report an inappropriate content or activity or block an abusive user. If anything goes wrong, users can contact us at: - [email protected] directly from their profile’s settings

- [email protected]

You should know that there is no direct interaction on Mango. However, Mango allows users to connect on other social apps.

What can parents do to help their child stay safe on Mango?

• The most important thing is to talk with your child about being thoughtful while using social apps.
• Remind them that they can come to you or speak to a trusted adult when they need help.
• Encourage them to respect themselves and other users.

If you have any question, feel free to contact us at [email protected]. We will be happy to answer.