Part 1. Overview of the processing of your personal data
We collect and process personal data about you from information you provide or that we receive from our third-party service providers. This data helps us enable features, improve our services, ensure safety, and comply with regulatory obligations. We may process your data for the following purposes:
Part 2. Description of the processing of your personal data
1. Data controller
Mango acts as the data controller of your personal data collected when using Mango.
Depending on the case, Mango also acts as a data controller jointly with its Partners (as listed below) to offer you features or reward you (the “rewards”) and level up. As such and provided you agree, Mango may transmit or receive personal data concerning you.
2. Purposes of processing
When downloading and then using Mango, Mango uses your personal data for the following reasons:
2.1. Your registration on Mango
Your registration on Mango first requires you to have a Google account or an Apple account. To create an account and log in to Mango, Mango uses your Snapchat username, or your link to your TikTok account, as well as your age the country where you are located and assigns you an external identifier. We may also verify your age to comply with legal requirements.
This data is used to create your account when you first use Mango and then to identify you during your subsequent logins.
Certain profile details provided during registration or profile updates—such as username, age, gender, location, search preferences, photographs and interests—will be accessible to Mango for purposes related to personalized connections, functionality enhancement, and ensuring compliance with platform guidelines.
2.2. Your profile on Mango
You can choose to personalize your profile on Mango by providing information about yourself (such as photographs) that will be accessible to other users. This information can be modified at any time from your account settings.
You can also configure your search criteria (gender and country) to find friends. Your search criteria can be modified at any time and are not shared with other users or our Partners.
2.3. Parental control of your use of Mango
In accordance with current legal obligations, when you are not of legal age to consent alone to the processing of your personal data, you must provide us with the email address of one of your parents so that we can inform them of your using Mango. Depending on the case, your parent may review the information you have chosen to disclose on Mango or request deletion of your account on Mango to terminate your use. We do not knowingly track data of children under 13 without verified parental consent. Our analytics partner, AppsFlyer, follows strict compliance standards to ensure data protection. Parents may review or delete their child's data upon request.
2.4. Connecting with other users
Mango allows you to find other users with whom you can become friends based on your selection criteria criteria: gender (male/female) and geographic location (same country/whole world) as well as your age. To do this, Mango uses mathematical formulas (algorithms) to combine your data with those of other registered users and offers you profiles as well as offer your profile to other users.
Only the information you have decided to share is published on Mango (name on Mango, gender and, where applicable, age, photographs, Snapchat username and TikTok profile link).
You can decide to accept a profile or request a profile as friends to add it on Snapchat and/or TikTok. If your request is accepted, the Snapchat username of the selected profile and/or the link to their TikTok profile will be communicated to you and you will be able to add them as a friend on Snapchat and/or on TikTok. You will not be informed if your request is refused.
You can also choose to refuse a profile that has been offered to you
Other users can also select your profile, then you will receive friend requests from them. You can accept the request, ignore the request, block or report and block the user. If the profile is blocked, the user will not be able to send you new requests. You can unblock a user from your account at any time.
To ensure a safe environment, profiles of adult users are not shown to those under 18, and similarly, underage profiles are not displayed to adult users.
2.5. Your notifications
When you choose to enable notifications on your device, Mango may notify you of the following events: friend requests received, friend requests accepted, rewards, and other information.
You can modify notification settings at any time.
Notifications regarding friend requests are also accessible from your account.
2.6. Rewards for activities
You can earn rewards for free in several ways and without any obligation to purchase including viewing advertisements, participating in surveys, and using specific features on Mango or Partner services.
Your personal data may be used to facilitate these activities, ensuring you receive the rewards upon completion.
2.6.1. Display of advertisements
Mango uses Partner modules, which allow the deposit and reading of cookies containing information about your terminal and other personal data. These cookies are used for different technical operations such as displaying advertising, avoiding repetition of the same advertisement, fighting fraud, establishing invoicing for the advertising display service, and measuring the audience to enable advertisers to understand the effectiveness or otherwise of advertising.
Mango uses Google (Google Mobile Ads SDK) as a technical partner and IronSource, Unity and TapJoy as advertising partners (advertising networks).
You have the right at any time to revoke your consent to the display of personalized advertisements or change your advertising display settings.
Rewarded advertising is displayed when you choose to click on the “watch a video” tab and the reward is awarded upon completion of full viewing.
- Personalized advertising
- Mango and its Partners use your personal data collected from Mango and your device to display personalized advertising based on your profile. Your profile is determined by the Partners based on your interests established on the basis of the information transmitted by Mango and its combination with your activity on other sites and applications that you may have consulted.
- Non-personalized advertising: Mango and its Partners use your personal data collected from Mango and your device to display advertising without profiling you.
2.6.2. Other actions
- Actions proposed by Mango
Mango uses your personal data to measure your interactions on Mango and grant you rewards.
You can get rewards when:
- you introduce Mango to your friends by sharing a link inviting them to download the application. The reward is acquired when five (5) separate people have clicked on the link;
- you add twenty (20) profiles on Snapchat or TikTok using Mango;
- you claim your daily reward.
You can earn further rewards by completing actions specified by Mango and its partners.
- Actions proposed by Partners
To earn rewards you can choose to complete download actions from Mango through our Technology Partner TapJoy.
Mango and its Partner use your personal data collected from Mango and your terminal to display you the offer of services.
Mango is in no way the recipient of the data provided to TapJoy (whether the data provided or the download data). Mango has access to aggregated statistical data allowing monitoring of billing for the display of services and technical data relating to the performance of actions to grant you rewards.
2.7. Technically administer Mango
2.7.1. Monitoring of malfunctions and maintenance of Mango
Mango ensures that Mango functions properly and corrects interruptions or errors that may affect its use. For this purpose, we use technical data to optimize the display of Mango (such as terminal operating system, and orientation), for reporting operational interruptions (time stamp, application version, identifier, RAM size and disk space) and correct it during updates or new versions of the application.
2.7.2.Detection and prevention of abuse on Mango
We are committed to ensuring that Mango remains user-friendly, we therefore ensure that the legality of the content is respected and that it does not harm users. Mango incorporates technologies that allow content (photographs you provide) to be automatically analyzed to detect abuse or content that could harm users. Where applicable, we reserve the right to delete data that violates Mango's terms of use and security policies.
2.8. Chat Functionality
Mango incorporates chat functionality powered by a third-party service (Stream). Users under the age of 18 do not have access to this feature to ensure their safety. For users who can access chat, Mango employs internal moderation tools to review and monitor messages. This monitoring aims to prevent inappropriate content and maintain a safe environment for all users.
Users are encouraged to report any suspicious or harmful behavior, and appropriate actions will be taken based on these reports. Mango prioritizes user safety and compliance with applicable laws regarding communication and data protection.
2.9. Measure audience and usage of Mango
Mango uses Partner tools (Google Analytics) which allow the deposit and reading of cookies containing information about your terminal and other personal data. These cookies are used to establish aggregated statistics to allow Mango to understand how users access Mango, the journeys taken and the features most used.
This data is used to evaluate performance to optimize the design of Mango and develop new services or features.
Mango also utilizes Appsflyer to analyze user engagement, app performance, and install attribution. Appsflyer collects data such as device identifiers, IP addresses, and in-app activity to help Mango optimize user experience and marketing efforts. This data helps improve functionality and measure campaign effectiveness.
2.10. Managing requests relating to Mango
2.10.1. Request for information on using Mango
When you contact us with a question about using Mango, Mango uses your personal data (such (e.g. contact email address, Mango and SDK version, device model, external ID, content of your request) to process and respond to the request.
2.10.2. Reporting inappropriate users or content
In accordance with current legal provisions, Mango includes a content or user reporting tool. The data collected helps ensure the security of users and protect them against abusive or harmful behavior. If applicable, we may be required to sanction violations of Mango's terms of use and security rules.
2.10.3. Management of the follow-up given to requests
Requests for information or reports may justify the retention of your data for evidentiary purposes or the transmission of it to the competent authorities or persons to enable Mango to comply with its obligations or to preserve rights.
In any case, we respond to legal or administrative requisitions and injunctions while ensuring compliance with the legal provisions in force.
2.10.4. Elaboration of statistics
For internal or external transparency purposes, we may be required to produce statistics on the management of requests relating to Mango.
3. Legal bases
Depending on the case, Mango processes your personal data in the execution of pre-contractual or contractual measures, on the basis of your consent, its legitimate interest or in execution of legal obligations.
- Contract: When you create an account on Mango, you enter into a contract with Mango for the provision of Services.
- Consent: When you decide to take an action on Mango (for example, creating your profile, requesting friends, displaying an advertisement, participating in a survey, redeeming a reward, etc.) you materialize your consent by clicking on the relevant tab.
- Legitimate interest: In certain cases, Mango uses your personal data in its interest, provided that the data used does not excessively invade your privacy. This is the case for technical data, navigation data and statistical data used for internal purposes to ensure the security and reliability of Mango and enable its constant improvement.
- Legal obligation: Mango may be required to use your data to comply with legal, regulatory, judicial or administrative obligations.
4. Recipients
Your personal data is kept with care, it is only made accessible under strict conditions to the following people only:
- Mango staff members, according to an internal authorization policy and provided that these people need access;
- members of the staff of service providers retained by Mango (host);
- the partners.
We use third-party service providers, such as Stream, to facilitate certain features, including chat functionality. These providers may process personal data as part of their role in supporting our services, and we ensure that they comply with relevant privacy and data security regulations.
As of the effective date of the privacy policy, Mango Partners are:
5. Subsequent treatments
When our Partners are recipients of your data, they may use them under the conditions they have determined and as indicated in their confidentiality policy referred to above or any other document.
Mango is not responsible for the subsequent use of your data by partners. You are encouraged to review their privacy policies.
You can exercise your rights directly with these Partners.
6. Transfers of your data
6.1. Transfers by Mango
Mango is intended for users located around the world. Depending on your privacy and search settings, the data you choose to make public may be accessible outside the European Union. Transfers are carried out in compliance with relevant regulations, including the GDPR for EU users and applicable US laws.
Mango uses Firebase as its cloud hosting provider and benchmarking service provider. As such, transfers are carried out in compliance with the Privacy Shield when they take place to the United States of America and in compliance with the Standard Contractual Clauses (CCT) of the European Commission or under any other appropriate guarantee. when they take place towards a state which is not the subject of an adequacy decision.
In addition, Mango uses Appsflyer for marketing attribution and analytics. Appsflyier may process data outside the European Union. As such, transfers are carried out in compliance with GDPR requirements through Standard Contractual Clauses (SCCs) or other legally recognized mechanisms.
When Mango responds to requests from users established outside the European Union, one-off transfers may occur.
Finally, transfers may be necessary in compliance with international cooperation obligations.
6.2. Transfers to Partners
The Standard Contractual Clauses (CCT) or any other appropriate guarantee.
Mango Partners may be established outside the European Union, transfers may be made in compliance with the Privacy Shield, in compliance with the Standard Contractual Clauses (CCT) or any other appropriate guarantee.
7. Duration of retention of your data
Depending on the nature of your data, it is kept by Mango:
- temporarily (such as the address provided for your parent), •until they are used (such as the number available),
- until they are modified or deleted at your initiative (profile information), •until the date your account is deleted, or
- within the limits authorized by the limitation rules when this is necessary to preserve rights by Mango.
You can modify or delete your data at any time according to the terms provided below “Your rights”.
8. Your rights
You can exercise your rights from your user account or by contacting Mango: [email protected]
8.1. Access your data
You have the right at any time to know if Mango has information about you and, if so, to request access to it.
8.2. Correct your data
You have the right at any time to rectify or request the rectification of data concerning you which is inaccurate or incomplete.
8.3. Erase your data (right to be forgotten)
You have the right at any time to delete your user account or request the deletion of your account from Mango.
Your data is deleted automatically at your initiative or as soon as possible following your request to Mango.
The deletion is permanent, except in cases where processing of your data is necessary to comply with a legal obligation or for the establishment, exercise or defense of legal rights.
8.4. Limit the processing of your data
You can modify your profile at any time to delete all or part of your information (photographs, etc.) or modify the confidentiality settings in order to limit their processing.
8.5. Extract your data
You can request to receive data concerning you in a structured format for portability purposes. This right only applies where the processing is based on your consent, on a contract or when such processing is carried out by automated means.
Mango reserves the right to carry out reasonable identity verifications before responding to a data portability request
8.6. Object to processing
Where we process data about you based on legitimate interest, you can object to the processing at any time. This is not an absolute right and we may for legal or legitimate reasons refuse your request.
8.7. Submit a complaint
If you believe that Mango is not complying with the Privacy Policy, you can lodge a complaint with the competent supervisory authority.
8.8. Guidelines regarding the fate of your data
You can give us your instructions regarding the fate of your data after your death and the use of it
9. Automated decision making and profiling
Mango uses technological tools allowing the automatic analysis of data and their combination for the execution of the Services (connection proposal).
For security reasons, Mango also uses technological data analysis tools to detect abuse or illegal content. Any automatic analysis is subject to additional control by Mango staff to decide what action to take.
10. Changes to our privacy policy
To satisfy you even more, our Services are constantly improving and evolving.
Mango may occasionally modify the confidentiality policy, in particular in order to comply with any regulatory, jurisprudential, editorial or technical developments. In such a case, we will inform you by any means of this modification and the date appearing at the top of the document will be modified. We invite you to regularly refer to this page to check your personal data.