We value the trust you place in us by providing us with your information, and we are committed to maintaining that trust. Our commitment begins with ensuring that you understand the information we collect, why we collect it, how it is used, and the choices you have regarding your information. This Policy is written in plain language, with minimal legal and technical jargon, to facilitate your understanding.
This Privacy Policy is effective as of July 1, 2023. The previous version of this Privacy Policy will remain in effect until that date.
1. Who We Are
2. Where This Privacy Policy Applies
This Privacy Policy applies to all websites, apps, events, and other services under the MANGO brand. For simplicity, we refer to these collectively as our services in this Privacy Policy. We have included links to this Privacy Policy on all relevant services to make it easily accessible.
Certain services may have their own distinct privacy policy. In such cases, the privacy policy specific to that service will apply, rather than this Privacy Policy.
3. Information We Collect
It is essential for us to gather certain information about you in order to assist you in forming meaningful connections. This includes basic profile details and the preferences for the type of people you'd like to meet. Additionally, we collect information about your usage of our services, such as access logs. We may also obtain information from third parties, such as when you utilize our services through your social media account or when you import information from your social media account to complete your profile. Further details can be found below if you require additional information.
Information Provided by You
When you utilize our services, you have the option to provide us with certain information. This includes:
- When you create an account, you are required to provide us with at least your phone number and email address. Additionally, we may require basic details such as your gender, date of birth, and your preferences for connecting with others.
- When completing your profile, you have the choice to share your sexual orientation with us. By providing this information, you give your consent for us to use it for the purposes outlined in this Privacy Policy. You also have the ability to share additional details about yourself, such as your bio, interests, as well as multimedia content like photos and videos. To upload visual content, such as pictures or videos, you may grant us access to your camera or photo album.
- If you subscribe to a paid service or make a direct purchase from us (rather than through a platform like iOS or Android), you are required to provide us with information related to your purchases. This includes details such as your debit or credit card number, as well as other pertinent financial information, which we share with our payment processors.
- If you contact our customer care team, we will collect the information that you share with us during the course of the interaction.
- In the event that you disclose information about other individuals to us (for example, if you utilize a friend's contact details for a specific feature), we will process this information on your behalf to fulfill your request.
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Furthermore, we process your conversations with other members, as well as the content you publish, in order to operate and ensure the security of our services, as well as to maintain the safety of our community.
Information Received from Others
In addition to the information, you provide directly, we may receive information about you from others, which includes:
- Members: Other members of our services may provide information about you as they interact with you or if they report any concerns involving your conduct.
- Social Media: You have the option to share information with us through your social media accounts. This may include creating and logging into your account via social media platforms like Facebook, Google, or Apple, as well as uploading photos from your social media accounts such as Instagram or Spotify.
Other Partners: We may receive information regarding you from our partners who host our advertisements on their platforms (in which case they may share details on the success of a campaign). In accordance with applicable laws, we may also obtain information about individuals suspected or convicted of harmful behavior from third parties as part of our efforts to ensure the safety and security of our members.
Data generated or automatically collected when utilizing our services:
By utilizing our services, technical data is generated regarding the features you have used, how you have used them, and the devices you utilize to access our services. Further details are provided below.
Usage Information:
The utilization of our services generates data pertaining to your activity on our platforms. This includes information on how you use our services (such as logins, feature usage, actions taken, information displayed, referral web page addresses, and interaction with advertisements) as well as your interactions with other members (such as connections made, interactions, and messages exchanged).
Device information:
We collect information from and about the device(s) you utilize to access our services, including hardware and software details such as IP address, device ID and type, app settings and characteristics, instances of app crashes, advertising IDs (randomly generated numbers that can be reset or disabled in your device settings), and identifiers linked to cookies or other technologies that uniquely identify a device or browser.
Information collected through cookies and similar technologies:
We use cookies and similar technologies (such as web beacons, pixels, and SDKs) to recognize you and/or your device(s). You can refer to our Cookie Policy for further information regarding the purpose of these technologies and how you can exert control over their usage.
Other information with your consent:
Precise geolocation data:
With your explicit consent, we may collect your precise geolocation (latitude and longitude) from your device. This collection may occur in the background even when you are not actively using our services if you have granted us permission to do so. If you decline permission for us to collect your precise geolocation, we will not collect it, and certain services that rely on precise geolocation may not be available to you.
Photo Verification data:
If you choose to participate in our Photo Verification feature, we collect your face geometry data, which may be considered biometric data in certain jurisdictions, in order to verify your identity. Further information on Photo Verification and the processing of your face geometry data can be found in our documentation.
4. How We Use Information:
The primary purpose of using your information is to provide and enhance our services. Additionally, we utilize your information to ensure the safety of both you and our community, as well as to deliver advertising that may be of interest to you. Further explanations and practical examples of how we use your information are outlined below.
- Administering your account and providing our services to you:
- Creation and management of your account
- Provision of customer support and addressing your inquiries
- Communication regarding our services
- Personalization of pricing, offering discounts and promotions, and facilitating transactions
- Administration of sweepstakes and contests
- Facilitating connections with other users:
- Recommending you to other members and vice versa
- Displaying member profiles to facilitate connections
- Enabling members to search for and connect with others
- Providing offers and operating advertising and marketing campaigns:
- Execution and measurement of advertising campaigns on our platforms and outside of our platform
- Communication regarding products or services that we believe may be of interest to you
- We may contact you to discuss products or services we believe may be of interest to you.
To improve our services and develop new ones, we engage in various activities such as administering focus groups, conducting market studies and surveys, and reviewing interactions with our customer care teams to enhance the quality of service.
We also aim to understand how our members typically utilize our services in order to make necessary improvements. This may involve making changes to the appearance or functionality of certain features based on member feedback.
Additionally, we actively work to prevent, detect, and combat fraud and other illegal or unauthorized activities. To achieve this, we investigate ongoing, suspected, or alleged violations of our Terms of Use by reviewing reports and member interactions. We retain relevant data related to such violations to address and prevent future occurrences. Furthermore, we enforce our rights as outlined in our Terms of Use and communicate the actions taken to individuals who submit reports.
Ensuring legal compliance is of utmost importance to us. We strive to comply with all applicable laws and regulations and actively assist law enforcement as necessary.
For more information on how we handle personal information through profiling and automated decision-making, please refer to our FAQ section.
To process your information as described in this Privacy Policy, we rely on the following legal bases:
- Providing our service to you: The processing of your information for purposes A, B, and C is necessary to fulfill the contractual agreement between you and us. This includes maintaining your account and profile, making it visible to other members, recommending suitable connections, and providing both free and paid features.
- Legitimate interests: We process your information for purposes D, E, and F based on our legitimate interest. This involves analyzing user behavior to improve our offerings, suggesting relevant offers, ensuring member safety, and exercising our rights for legal actions.
- Complying with applicable laws and regulations: We process your information for purpose G to comply with relevant laws and regulations. This includes retaining traffic data and transaction records as required by accounting, tax, and statutory obligations. We also keep evidence of consents given by members and their decisions to opt out of specific features or processing.
- Consent: If you provide us with sensitive information, such as your sexual orientation, you are consenting to our processing of that information in accordance with this Privacy Policy. We may occasionally request your consent for specific information collection or usage purposes, such as precise geolocation. You have the option to withdraw your consent by adjusting your settings or removing content from your profile. Contact us for further assistance with withdrawing consent.
5. Information Sharing Practices
Our primary objective is to facilitate meaningful connections for our users. As such, we share members' information primarily with other members. Additionally, we may share certain types of members' information with our service providers, partners, other MANGO companies, and legal authorities for specific reasons outlined below. Please continue reading to learn more about how your information is shared with others.
Sharing with Other Members
You have the option to voluntarily disclose information on our platform, including your public profile, which will be visible to other members. We strongly advise you to exercise caution when sharing personal information and ensure that the content you choose to disclose is comfortable for public viewing.
You have the ability to limit the visibility of your profile, certain content, or information about you to specific audiences according to your settings.
If a report is filed against you, such as an allegation of violating our Terms of Use, we may communicate the actions taken in response to the report to the individual who made the report.
Sharing with Service Providers and Partners
In order to operate, distribute, market, and enhance our services, we collaborate with vendors who offer services such as data hosting and maintenance, analytics, customer care, marketing, advertising, payment processing, and security operations. We may also share information with vendors who assist us in advertising our services. For instance, we may provide limited, non-human readable information about you in a hashed form to advertising vendors.
We uphold a strict vetting process before engaging with any vendor or partnering with any organization. Our vendors and partners are obligated to adhere to strict confidentiality agreements.
Sharing with Affiliates
As part of the MANGO family of businesses, we share your information with our affiliates for specific legitimate purposes, including:
- Maintaining a safe environment across all MANGO platforms and enabling the enforcement of consequences (e.g., banning) for bad actors found on any platform within our network.
- Assisting us in data processing operations, acting as processors or service providers as instructed by us. This may involve tasks such as data hosting and maintenance, customer care, marketing and targeted advertising, analytics, finance and accounting assistance, service improvement, data and system security, and combating spam, abuse, fraud, infringement, and other misconduct.
- Sharing information with other MANGO companies for legitimate business purposes, such as corporate audits, analysis, and consolidated reporting, within the boundaries of applicable law.
Sharing Functionality
You have the option to utilize our sharing functionality to share other members' profiles with individuals outside of our services, and they may reciprocate by sharing your profile.
Corporate Transactions
If we undergo a merger, sale, acquisition, divestiture, restructuring, reorganization, dissolution, bankruptcy, or any other form of ownership or control change, we may transfer your information as part of the transaction.
Sharing with Law Enforcement or as Required by Law
We may disclose your information if it is reasonably necessary to:
- Comply with a legal process, such as a court order, subpoena, search warrant, or government/law enforcement investigation, or any other legal requirement.
- Aid in the prevention or detection of criminal activity (subject to applicable law).
- Ensure the safety of individuals.
Please note that we handle your information with utmost care and prioritize your privacy and security.
To protect our legal rights, we may disclose information in the following circumstances:
- when it would reduce our liability in an actual or potential lawsuit;
- as necessary to safeguard our legal rights, as well as the legal rights of our members, business partners, or other interested parties;
- o investigate, prevent, or address illegal activities, suspected fraud, or other wrongdoing.
With your consent or upon your request, we may seek permission to share your information with third parties. In such cases, we will clearly explain the reasons for wanting to share the information.
We may utilize and disclose non-personal information (data that does not identify you as an individual, such as device information, general demographics, general behavioral data, and de-identified location), as well as personal information in a non-human readable hashed form, under any of the circumstances. Additionally, we may share this information with other MANGO companies and third parties (particularly advertisers) to create and deliver targeted advertisements on our services and on third-party websites or applications, as well as to analyze and report on the advertisements you encounter. This information may be combined with additional non-personal information or personal information in a non-human readable hashed form obtained from other sources. Further details about our use of cookies and similar technologies can be found in our Cookie Policy.
6. Transfers of Data Across Borders
The sharing of information outlined in Section 5 involves the transfer of data across borders to the United States of America and other jurisdictions that may have differing laws regarding data processing. When we transfer personal information outside the European Economic Area (EEA), the United Kingdom, Switzerland, or other countries that have been determined to have adequate data protection laws by the European Commission or another competent governmental authority, we employ standard contract clauses or other appropriate transfer mechanisms. We are presently evaluating transfers to our vendors and reviewing the associated legal basis considering the recent ruling by the Court of Justice for the European Union regarding the transfer of personal data to the USA.
7.Your Rights and Options
We aim to give you complete control over your information, and we would like to remind you of the available choices and tools you have:
Access / Update tools in the service: Through the service, you can utilize tools and account settings to access, rectify, or remove the information that you have provided to us and that is connected to your account. If you need assistance with these tools and settings, please contact our customer care team for support.
Device permissions: Mobile platforms may have permission systems for specific types of device data and notifications, such as phone contacts, pictures, location services, push notifications, and advertising identifiers. You have the ability to modify your device settings to either consent to or oppose the collection or processing of the relevant information or the display of the corresponding notifications. However, please note that certain services may lose functionality if you choose to do so.
Uninstall: If you wish to cease all information collection by an app, you can uninstall it using the standard uninstall process for your device. It is important to remember that uninstalling an app does not result in the closure of your account. To close your account, please utilize the appropriate functionality provided by the service.
Account closure: You have the option to close your account directly through the service by using the corresponding functionality.
We also want to inform you of your privacy rights. Depending on your jurisdiction, you may possess the following rights:
Access/know: You may have the right to request a copy of the information we have on file about you and, under certain circumstances, obtain it in a portable format. You can exercise your right to access by submitting a request directly within the service.
Delete/erase: You may request the deletion of your personal information from our records. You can exercise this right by submitting a request.
Correct/rectify/update: You can make corrections to most of the information you have provided to us by editing your profile directly within the service. If you believe that the information we have about you is inaccurate, please contact us to rectify it.
Object/restrict: You may also have the right to object to or request restrictions on certain types of processing. To exercise this right, please contact us.
For the protection of yourself and all our members, we may require proof of your identity before addressing the aforementioned requests. Please note that we may reject requests if we are unable to authenticate you, if the request is unlawful or invalid, or if it may infringe upon trade secrets, intellectual property, or the privacy or rights of others. If you wish to receive information regarding another member, such as a copy of any messages received from them through our service, that member would need to provide written consent before the information is released. We may also require proof of their identity before addressing the request. Furthermore, we may be unable to accommodate certain requests to object to or restrict the processing of personal information, particularly if such requests would hinder our ability to provide our service to you. For example, we cannot continue providing our service if we do not possess your date of birth, as we cannot ensure that you are 18 years of age or older.
If you are a resident of Virginia, Colorado, or Connecticut, USA, and your privacy request is denied, you have the opportunity to appeal by contacting us directly and explicitly stating that you are submitting a Privacy Request Appeal. If you are unsatisfied with the outcome of your appeal, you may choose to contact the attorney general for your respective state. Please be aware that we do not engage in the selling of your personal data or use it for targeted advertising or profiling purposes that may have legal or similarly significant effects, as defined by the applicable law in your state. Therefore, there is no need for an opt-out choice.
In certain countries, such as those in the European Economic Area and the United Kingdom, you have the right to file a complaint with the appropriate data protection authority if you have concerns about how we handle your personal information. Information regarding your data protection regulator in the European Economic Area can be found here, and in the United Kingdom can be found here. The data protection authority where you can lodge your complaint may be determined by your habitual residence, place of work, or where an alleged infringement occurred.
8. How Long We Retain Your Information
Regarding the retention of your information, we only keep your personal data for as long as it is necessary for legitimate business purposes, as outlined in Section 4, and as allowed by applicable law. If you choose to discontinue using our services, closing your account will render your profile invisible to other members. However, please note that if your account remains inactive for a period of two years, it will be automatically closed. Once your account is closed, we will proceed to delete your personal information according to the following guidelines:
In order to ensure the safety and security of our members, we maintain a safety retention window of three months after account closure, or one year after an account ban. During this time, we retain your information in case it becomes necessary to investigate unlawful or harmful conduct. This retention is based on our legitimate interest and the potential interests of third-party victims.
After the safety retention window expires, we delete your data while retaining limited information for specific purposes, as outlined below:
- We retain limited data to fulfill legal data retention obligations. This includes retaining transaction data for 10 years to comply with tax and accounting requirements, keeping credit card information for the duration that the user may contest a transaction, and retaining traffic data or logs for one year to comply with legal data retention obligations. We also keep records of user consents for five years to demonstrate compliance with applicable laws.
- We retain limited information based on our legitimate interest. This includes keeping customer care records and supporting data, as well as imprecise location information related to downloads/purchases, for five years to support our customer care decisions, protect our rights, and defend ourselves in the event of a claim. We retain information about past accounts and subscriptions for three years after the closure of your last account to ensure accurate financial forecasting and reporting. Profile data is retained for one year in anticipation of potential litigation, as well as for the establishment, exercise, or defense of legal claims. Additionally, we retain data necessary to prevent banned members from creating new accounts for as long as necessary to ensure the safety and vital interests of our members.
- Lastly, we retain information based on our legitimate interest when there is an outstanding or potential issue, claim, or dispute that requires us to keep such information. This may include situations where we receive a valid legal subpoena or request to preserve data, in which case we must retain the data to comply with our legal obligations, or if the data is otherwise necessary for legal proceedings.
9. Prohibition of Minors
Our services are exclusively available to individuals who have reached the age of 18 or older. We strictly prohibit the participation of individuals below the age of 18 on our platform. In the event that you suspect a member to be under the age of 18, kindly utilize the reporting mechanism provided on our service.
10. Amendments to Privacy Policy
In our ongoing pursuit of novel and effective means to facilitate meaningful connections, we strive to ensure that our explanations regarding data practices remain current. Consequently, this policy may undergo modifications over time. Should any substantial changes be implemented, we will notify you in advance to allow ample time for review.
11. Contacting Us
Should you have any inquiries regarding this Privacy Policy, various options for communication are available to you:
For residents of the European Economic Area, the United Kingdom, or Switzerland:
Online: Access the relevant information here.
By mail:
[email protected]